What is true regarding the ethical standards of an adjuster?

An adjuster operates under ethical standards that prioritize the proper handling of claims, including how negotiations are conducted with third-party claimants who are represented by attorneys. When a claimant has legal representation, the adjuster should not directly negotiate with the claimant without involving their attorney. However, the adjuster can negotiate indirectly, which means they can communicate with the attorney representing the claimant to reach a settlement. This aligns with the ethical responsibility of respecting the attorney-client relationship and ensuring that the rights of the represented party are upheld.

This practice fosters transparent communication and professional conduct within the claims process. It's essential for adjusters to navigate these interactions carefully to maintain ethical standards and avoid any conflicts that might arise from bypassing an attorney. An adjuster's ability to negotiate indirectly is crucial for reaching fair settlements while still adhering to ethical guidelines.